The Breakdown of the Training Program

What to expect when you are expecting... contracts through your partnership with TJA.


CBT 101 - Partnership Initial Training (includes all services)
(typically requires sixty to ninety days for completion)

Schedule: Marketing Promotional Material

Branding Information: To start advertising right away your company will need to provide the following information: a USP, a logo, a mission statement and business cards.

A USP is a Unique Selling Proposition; if you do not have this or any of the following pieces needed for branding, we can develop them with you through our promotional department.

A logo brands who you are, it is an image that represents your company and reminds people of your services.

You will also need to develop a Mission Statement which will be one of the first things you will do in your business plan. This information will go into your proposal, this tells the customer why you are unique and what sets you apart from your competition.

Business Card development:
No it's not just a 2'' x 3'' piece of paper. It is an important connection between you and your customer. That is why it is imperative for you to follow the advertising guidelines such as how many pieces of information to have on your business card, what type of information you will need and what should stand out the most.

Website Development and hosting (Search Engine Optimization)
Developing a website will help your company get the exposure it desperately needs. Most janitorial companies work out of their home therefor they do not have a store front for their customers. For this reason, it is crucial for your company to have a website in order to show your customers who you are and why you are better than your competitor. Your site will also help brand your company. Just because you have a site does not mean your phone will be ringing off the hook with business opportunities, you must get your name out there. This is precisely what we will help you do. We will not only set up advertising for your site, we will also empower and, teach you the important advertising information that you can use to market and brand your site.

Schedule: Business Plan
Business Plan development:
Did you know that the majority of entrepreneurs do not even have a business plan? More than 90% of companies that fail within their first three years of business never put together a professional business plan. A business plan organizes your business from start to finish. It lays out all of your ideas, marketing plans, projections, financials, and every other important part of your business. Another reason a business plan is a necessity for you to have for your business is because you will need one if you want to apply for a small business loan.

Basic Walk-Through Training (101)
The Three Keys
A walk-through is when you, the cleaner, meet a customer at the site which they would like to be cleaned, assess the job site, and learn about the customer and their building. It is from this initial meeting that you can obtain business. The Basic Walk-through video will teach you about how a professional performs a successful walkthrough. You will learn how to address the customer, how to lead the customer, and how to understand the basic needs of the customer. You will also learn how to determine the square footage of a building. You will learn how to use the walk-through survey which will guide you through the walk-through and help you ask the essential questions for you to attain business.

Sales Training (101)
Sales Training 101 will teach you the most important steps you will take during the walk- through and follow up process. You will encounter the most practiced and successful methods that are used by the best marketing professionals in the marketing and selling world. This video is not only a necessity to running a successful business but it will show you what steps you need to take in order to close a deal. You will also learn how to listen and understand the needs of the customer. Sales Training 101 provides you with an introduction to the sales world which is valuable to anyone who deals with customers on any level.

Schedule: Five Training Classes
Basic Cleaning Techniques (101)
Basic Cleaning Techniques will teach you beginning information that most cleaners use to clean effectively. This training video will teach you how to carry out some of the basic cleaning methods you will perform such as dusting, mopping, and window cleaning. This video will help you become more comfortable with your job, including teaching you what to do before you begin cleaning, how to use basic cleaning equipment, and the most effective ways to clean (such as cleaning clockwise around a room). This video is great for anyone who is new to the janitorial industry.

OSHA Hazard Communication (101)
OSHA stands for: Occupational Safety and Health Administration - OSHA Home Page. OSHA training is essential for the safety and liability of every janitor. This video provides an overview of the OSHA Hazardous Communication Standard. It defines what hazardous materials are, provides information on the three key components to maintaining safety in your workplace (labels, material safety data sheets, and training), gives a detailed description of the employers responsibility, and explains how to keep safe in the workplace. With over 500,000 different hazardous chemicals out there it is important for workers to know what their chemicals do, how they can be dangerous, and proper precautions to take when handling them. Training and general knowledge of chemicals used in the workplace is essential to safe, effective cleaning.

Restroom Sanitation (101)
The Restroom Sanitation video covers safety, preparation, daily cleaning procedure, periodic/detail cleaning, and clean-up that is necessary to maintain a clean and presentable restroom. It is important to keep restrooms sanitary because it promotes hygiene for those who use it and is a visible representation of your customer. This video teaches you some basic procedures when cleaning restrooms, for example; always cleaning from top to bottom, cleaning from dry to wet, and working your way toward the exit door when you clean. Other helpful information provided in this video includes changing paper towel dispensers, allowing disinfectants proper contact time, and using appropriate chemicals to clean specific fixtures.

Basic Potential Contract Appointments (101)
After completing all the required courses on the basic level you will be awarded 1-5 potential contract appointments. TJA will set up the appointments with companies which need a new qualified new commercial cleaning service. TJA will have a survey for each of the walk through(s) that you will be executing. After completion of the appointment(s) and with a satisfactory survey, you will be eligible for enrollment in the advanced program with TJA.

Rewards

CAT 201 - Advanced Training
Key Objectives (goals)
Operations Manual development
What separates mediocre companies from successful companies? Successful companies have a well established business model. An operations manual helps create an effective business model. That is why your operations manual development is crucial. You need all of your information which represents your company on paper. An operations manual will cover all the necessary information about the processes your janitorial company will perform. The most common types of manuals that you will have in your operations manual are an employee handbook, marketing manual, and an employee training manual.

Employee Handbook development
Employee handbooks in most cases are called policy and procedures Manuals. The employee handbook/manual gives the employee understanding of the policies of your business and how your commercial cleaning business is to be conducted. The employee handbook is one of the most important communication tools between your company and your employees. Not only does it set the standard of your expectations for your employees, but it also describes what they can expect from the company. It is essential that your company has one, and it is important for it to be clear, and as unambiguous as possible. Misunderstandings or misstatements can create legal liabilities for your business. In legal disputes courts have considered an employee handbook to be a contractual obligation. The employee handbook and other related policies should be one of the first formal communications that you will have with an employee after they are hired. Make sure the first impression is a good one. Similarly, in the event of a dispute or poor performance review, this will be the first place that the employee turns. The handbook should contain enough detail to avoid confusion, but not so much as to overwhelm them.

Training Manual development
A training manual is a system that will teach your employees exactly what your companies expectations are. A training manual will help to ensure that the staff you hire get the appropriate training necessary to complete all the tasks their position requires. Why it is important: You must know the first impression to your new staff members is crucial. When a new staff member is hired their greatest influence will be the training they receive. Training manuals are one of the best keys for your staff. One of the greatest benefits of having a training manual is that every staff member in the same position will be trained with the exact same procedures and information. This helps the cohesiveness of your organization.

Agent Advance Classes
The Art of a Walk through (201)
The Art of a Walk-through will teach you how to successfully win customers over. You will learn, step by step, how to not only win over the person you are doing the walk-through with, but also the decision maker. You will also learn how to ask the right questions, know when to listen, and when to hit the customers' "hot button", as well as how to build trust with the customer. In addition, you will learn how to point out areas of concern pertaining to the current cleaning service, having this knowledge will help you close a deal.

Sales Training (201) Building the Trust of the Customer
In Sales Training 201 you will learn how to build trust with the customer. One of the keys to an elite and successful marketing representative is to know that integrity and trust are what make up a strong relationship with your customer. This video will teach you how to do more than just sell a product, it will teach you how to build an empire by meeting the needs of your customers.

Sales Training (202) Psychology of Sales - How to Maximize Relationships
Now you are ready to take the next leap into your marketing journey. Learning the psychology of sales will give you the training that is necessary for you to achieve the highest level of success. This training will teach you how to maximize relationships and how to read your customers so that you will be able to sell to them most effectively. This is one of the most advanced sales training classes you can received with The Janitorial Agency.

Janitorial Advanced Classes

Health Care Training (101)
The Health Care Training video provides information and recommendations for properly disinfecting health care facility rooms. It will help you learn different types of disinfectants, safety precautions, proper preparation, daily cleaning regimens, and clean- up procedures. This video also demonstrates how to correctly clean a room that is occupied by a patient and how to more thoroughly clean a room that is unoccupied. Valuable information such as proper equipment to use when cleaning and using appropriate chemicals to clean specific areas is also provided.

School Training and Sanitation (101)
The School Training and Sanitation video provides basic information about what types of surfaces in educational facilities should be disinfected and how often. It covers different types of disinfectants that can be used for cleaning, necessary safety precautions, preparation, and disinfecting recommendations for different rooms found in educational facilities. Foundational information such as how to clean specific areas, what equipment and chemicals should be used, and how frequently areas should be cleaned is also included. Additionally, this video helps you understand your vital role in keeping educational facilities clean and methods in preventing cross-contamination that will help avoid the spread of diseases.

Floor Care (101)
The life of the protective coating on a floor can diminish if cleaning is not adequately applied. In this video you will learn about the three phases of the life cycle of indoor care: routine, interim, and restorative maintenance. Each phase is described and demonstrated, step by step, so that you will know from start to finish how to perform routine, interim, and restorative maintenance on floors. It also informs you what equipment is needed to carry out the procedures, how to use the right equipment, and how to clean up and restore supplies when you are finished with the floor. Having this knowledge is important because when a floor is properly coated and maintained it can last indefinitely, avoiding costly stripping procedures.

Safety Slip and Fall Prevention (101)
Slips and falls are preventable accidents that can end up costing a company up to millions in lawsuits and fines. By following simple procedures and practices in slip and fall prevention found in this video you can help create a safer environment and avoid potentially hazardous situations. This video covers five of the most common causes of slip and fall accidents, steps to avoid slip and fall accidents, proper spillage cleanup, what to do in case of a slip and/or fall, and personal safety practices. Information you might not know, for example, being aware of the climate and type of floor you are cleaning in order to help prevent slip and fall accidents is provided in this video. Helpful tools, such as creating routine check lists and documenting your practices are also introduced so that chances of slip and falls can be reduced. If a slip and/or fall should occur, any fines and/or lawsuits will be less than if you had not taken the necessary precautions presented in this video.

OSHA Blood Borne Pathogen (201)
This video will inform you of the Blood Borne Pathogen Standard which provides guidelines that will help eliminate or at least reduce the chance of exposure to HBV, HIV, and other blood borne pathogens. This video covers the definition of a blood borne pathogen, who is covered by the OSHA Blood Borne Pathogen Standard, what is considered exposure, universal precautions, protective practices, what to do if exposure occurs, HBV and HIV symptoms, and employer responsibilities. This video helps you understand how to increase safety in the workplace which in turn will protect not only yourself, but everyone who enters the area you are cleaning.

Green Cleaning (101)
With so much attention being given to going green, it is no surprise that cleaning companies are putting green cleaning programs into action. Green cleaning helps you minimize affects on your health, the user, the building occupants health, and the health of the visitors to the building, in addition, it minimizes affects on the environment. This video helps you understand what green cleaning is, why you should care, the benefits of green cleaning, green organizations, procedures, what makes a product green, and how you can implement a green cleaning program.

Advance Potential Contract Appointments (101)
After completing all the required courses in the advance level you will be awarded 2-10 potential contract appointments. TJA will set up the appointments with companies which need a new commercial cleaning service company. TJA will have a survey on each of the walk throughs that you will be executing. After completion of the appointments with a satisfactory survey you will be eligible for enrollment in the next level, the Designated Licensing Program.

Rewards


DESIGNATED LICENSE AGENCY PROGRAM

DLA 301 - Licensed Designated Agent Requirements
Personality & Qualification Examination
The personality examination consists of understanding your strengths and weaknesses. All exams taken with TJA are absolutely confidential. The qualification test is a basic examination that will help us understand your level of knowledge in the janitorial industry.

Two day License Program
Completion of this program will take place at TJA corporate offices in Lansing, Michigan. The two day License training program consists of your final examination with TJA Training Program. The program will enable you to begin fulfilling the leads process as TJA will start direct marketing for your company. You will receive an average of 10-50 appointments with customers who are looking to receive proposals for a new cleaning service. Every appointment you execute will be representing TJA. You may bring up to three staff members to this training program. The program also includes, but is not limited to:




Rewards
Five Fold Marketing Plan, 10-50 appointments per month

The Advanced Sales Training Certification

Sales Training (102) - Building Trusting Relationships
Learning techniques of building trust and asking the right questions.
Sales Training (202) Psychology of Sales- How to Maximize Relationships
Learning to understand your customer's needs and how to lead the customer to close. You will learn various techniques concerning topics you should point out to the customer during appointments and meet & greets.



Walk-through Certification - Agent Director
You will perform actual walk-through appointments with the assistance of the Agent Director.

You will use the learned techniques and point out technical issues during the appointments and meet and greets.

You will use your sales training methods

You will implement the seven certifications that you learned in various situations




For more information, please fill out this form and a marketing executive will contact you.





















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